General Questions
Do I need an appointment for an estimate?...
No, estimates are available at any time. For your convenience you can call us or make it online. You can schedule an appointment online 24/7.
When will the repairs to my vehicle be complete? ...
Completion time is dependent on insurance approval, parts availability, and the extent of the repairs. We will provide you with an estimated start date and completion date. We respect your time and provide you with an accurate estimate for completion; however these dates should be used as a reference point. We will never compromise the safety and quality of the repair to meet a projected deadline.
I’ve received a few estimates for my repair. Why is the pricing so different on each? ...
Differences in estimates are very common among body shops. A lower estimate may not include all of the necessary work to repair your vehicle. If you are not sure about the estimate you have received from another shop, let us know and we will explain the differences.
What are my payment options? ...
We accept all methods of payments. Cash, Check, Visa, Mastercard, Discover, and American Express.
Insurance Questions
My insurance company said I have to go to a specific shop, is that true? ...
No, it’s your choice as to where your vehicle is repaired. We will work directly with your insurance company to repair your vehicle. Empire is recognized by all insurance companies. We will return your vehicle to its pre-accident condition.
Do I need to pay a deductible, and if so who should I pay it to? ...
Your deductible is determined by your insurance policy. Deductible payments should be made to Empire Auto Experts. If another party’s insurance company is paying for your repairs, you are not subject to a deductible.
If my vehicle’s frame is damaged is it a total loss? ...
No, a car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Most cars are built using uni-body construction. Our highly skilled technicians, with the aid of our state-of-the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Does the insurance company pay you directly for the repair? ...
Every insurance company is different. In many cases, the insurance company sends the check directly to the shop. In the event that the insurance company sends the check directly to the customer, you should bring it with you at the time of pick-up.
What credit cards do you accept? ...
Visa, Mastercard, Discover, and American Express.
Collision Repair Questions
Do you guarantee your work? ...
Empire Collision Experts warranties every repair we do for as long as you own your vehicle. We repair vehicles to exceed manufacturer repair standards. This allows us to offer you our lifetime warranty.
My collision damage is not covered by insurance. What can I do? ...
Come by our shop and we can discuss options with you. What may be appropriate in your case will depend on the extent of the damage, the age of the vehicle, and what makes sense in your situation. We will work with you to create a repair plan that meets your personal needs.
Can you match the color of my paint? ...
Yes, we use a digital color matching system to ensure colors are matched to manufacturer’s standards. We employ highly skilled paint professionals who are factory trained.
Services Questions
Do you offer rental cars? ...
We will setup a rental car-most times at no cost to you. Call us today and we will set you up with a rental from one of our preferred providers.
Do you offer towing services? ...
Yes, we offer full-service, 24 hour towing and flat bed recovery services. We can make the arrangements necessary to have your vehicle towed to our shop.
What should I do if I’m in an accident? ...
- Make sure that you and everyone around you is okay.
- Call 911. Do not admit fault. Write down names, phone numbers, addresses, license numbers, and any witness information.
- Never operate a vehicle you feel is unsafe due to an accident.
- The insurance company may request that you go to their claims center, ultimately the decision is yours- take your car to Empire Collision Experts. We are experienced and can help you through the process. We work directly with your insurance company.
Can you custom paint my wheels? ...
Yes, we offer custom paint services. We can paint your rims any color you pick. We can also customize your vehicle by adding smoke taillights, restoring headlights, and spray on bed liners.